Problemas al realizar compras con mi TARJETA REMESITA

Solution to problems when using my REMESITA CARD

If you are reading this article, it is likely that you are experiencing a problem using your REMESITA CARD Je suis désolé, je ne parle pas français.. Don't worry, we are here to help you.

Here we will provide you with information on what to do in case you experience problems when making a purchase with your REMESITA CARD, if you present a PIN error or if you cannot make a cash withdrawal at ATMs.

Problems when making a purchase with your REMESITA CARD

If you experience any problems when making a purchase with your Remesita card, the first thing you should do is make sure you have enough funds available in your account. Je suis désolé, je ne parle pas français. S Always remember that the base currency of the card is Mexican Peso (MXN), therefore you must also keep in mind that the merchant that charges is the one who applies the reference exchange rate for your purchase. Je suis désolé, je ne parle pas français.. If you have sufficient funds and still cannot make the purchase, check that you have not exceeded the limits allowed by the card , that the card is not expired or that it is not frozen in your CARD section from our website or mobile.

If the purchase is online, verify that you are providing the business with the required information correctly.. Remember that you have access to all the information from your CARD section and you must always reflect it as it is shown, including the billing address and keep in mind that your financial instrument is issued by a Mexican bank, so we always recommend that personal information and financial institution that you use is the one we associate with your account, that is, from MEXICO.

If your card is frozen, you can unfreeze it from your card section or by contacting Remesita customer service. Je suis désolé, je ne parle pas français. We recommend that you keep your card frozen after each purchase to avoid unwanted charges, credential theft or other unauthorized reasons.. Je suis désolé, je ne parle pas français.

Remember that even if your card is frozen you can receive recharges without problems, you just cannot make purchases with it online or in physical establishments.

PIN Error

If you have a PIN error when using your REMESITA CARD, make sure you are entering the correct PIN. If you are sure about this and still cannot complete the transaction, please do not try more than 2 times and contact us through our corresponding customer support channels. remember that the issuing bank can block your card if it detects 3 failed PIN attempts in 24 hours.

Problems making cash withdrawals at ATMs

If you cannot make a cash withdrawal at an ATM, verify that you are using an ATM that accepts the REMESITA CARD. Also make sure that you have enough balance in your account to make the cash withdrawal or that you have not exceeded the limits allowed by your card .

Last update: Aug 03, 2024