Frequently Asked Questions: Discover the Assisted Purchase Service in Remesita

Remesita offers an Assisted Purchase service that consists of making purchases on your behalf in different marketplaces. You will provide the links of the products you want to buy, and our team will be in charge of making the purchase in the selected marketplace.

How does the assisted purchasing service work?

You are going to generate an assisted purchase order where you will provide the URLs of the products you want, you must specify the quantity of each product, colors, sizes, etc., you must be as specific as possible in the space designated for this description when you are creating the order. order.

When creating the order you must wait for the quote to be sent to you  (may take up to 24 hours) , where you must review and approve or cancel it if you wish. Only when you approve the quote will the balance be debited from your wallet. 

Consult this article for the step by step of assisted purchasing:  Assisted purchasing guide: step by step to buy in marketplaces with Remesita

In which online stores can I use this service?

We currently have available: Amazon,  Shein, Temu, Aliexpress and in the future we will incorporate other platforms.

What are the advantages of using your service instead of buying directly from these stores?

• You can pay with the balance of your wallet.
• You do not need to have a Paypal account or any other payment method.
• Purchase cancellations or refunds go directly to your wallet without any problems.
• Better delivery times.
• Your purchases arrive directly to your WeShipYou locker.
• You will not have to do ownership verifications with the store.
• An experienced buyer will do the risk analysis to avoid buying from a fraudulent or disreputable seller.

Can I track my order once the purchase is made?

Yeah.  By clicking on "HISTORY" you will see the last 10 orders you have created. 

If you click on the order you will see all the details of it. Even with tracking of the status of your purchase with updates and messages from the store. 

Do I need to have a digital card?

No, it is not necessary to have a Remesita prepaid card to purchase.

Can I pay with my wallet balance?

Yes, that is the added value of this service, you can pay with the balance of your wallet.

What happens if the seller rejects the purchase and returns the funds? How are returns handled?

If this happens, you will receive the refund directly in your wallet. You will have your balance available immediately, without having to wait or deal with clarification processes with the store or seller.

Can I cancel or modify my order after I have placed it?

Once the quote is generated, you will be notified of the total cost, including the price of the products, shipping, and Remesita's commission. You will be able to accept or cancel the order only at this time and only if you accept it then the quoted amount will be debited from your Wallet.. Once the quote is accepted, you cannot cancel your order. The order can only be canceled by the digital assistant if the item is not available at the time of making the purchase in the marketplace, in which case you will be notified and the balance will be refunded.

What happens if the product I receive is damaged or not the one I ordered?

Remesita is not responsible for the quality of the products purchased, the warranty, or any discrepancy that may arise between the product received and the description provided by the marketplace.. Our responsibility is limited to the correct management and execution of the purchase according to the specifications provided by you.

Can I use coupons or discount codes from the original stores?

You have a discount coupon, you can indicate it in the instructions of your order so that our team can apply it. If the coupon is valid and applicable, we will refund the full savings generated by its use. . Some stores may require that the purchase exceed a minimum threshold, that the coupon is only valid with certain payment methods, or that there are other restrictions. If we use a different payment method than required for your coupon, or do not comply with some of the restrictions, this will not be applicable.. We are committed to transparency and, therefore, in each purchase the actual invoice will be shared with the end customer as collateral or proof that supports the management carried out. 

Will I be able to benefit from loyalty programs?

Store benefits and loyalty programs do not apply when you shop through the digital assistant. If a store offers a benefit, it will be applied to our business account and not to your personal account.. For example, at Temu, if the price of a product drops within 7 days of your purchase, the refund will not be available to you.

  Terms and conditions of Assisted Purchase in Remesita